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FAQ

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If you have an Electric Hilo Combo foundation, manufactured after January 2015, and it has stopped working, a remote reset may be the fix.

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For assistance in resetting your SleepSafe® Bed manufactured before January 2015, contact Technical Support at 866.852.2337.

Please call your DME that helped you purchase the bed. They should help you with any problem you may have. If your DME is unable to help you, please contact Technical Support at 866-852-2337.

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All surfaces of a SleepSafe® Bed can be cleaned with warm water and mild detergent using a soft cloth. Please avoid any abrasives and solvents.

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We offer bed models that have head and knee articulation. Articulation is the raising of the head or knee section to a specific height. We offer this option in electric and manual foundations. The HEAD section moves from a flat position up to 70 degrees. The KNEE section moves from a flat position up to 40 degrees.

See video for more details.

Hi-Lo is the ability to move the entire mattress up and down.

A graphic showing the movable sections of the mattress.A graphic showing the hi-lo foundation.

Fixed foundations come with a choice of a bunkie board or a box spring. The mattress lays on the option you choose. The bunkie board is 1.5” thick and a box spring is 7” thick.

To maximize safety rail protection above the mattress, choose a bunkie board. The mattress surface can be positioned 5 inches lower within the foundation. To raise the mattress surface from the floor, choose a box spring. The mattress will be positioned 5.5 inches higher allowing for a more flush transfer.

There is no price or comfort difference, only a height difference.

 

A graphic showing a box spring under a mattress.A graphic of a bunkie board under a mattress.

No, our mattresses are not waterproof, they are water resistant. Please keep in mind, as with any nylon based material, it is not designed to withstand repeated, long standing fluid. Over time, if fluid is allowed to pool up on the surface it will eventually soak through.

If the mattress surface is subject to excessive fluid, it is highly recommended that you use an additional type of waterproof or water-resistant protective cover over or around the mattress.

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