Skip to Content Need Help? 866-852-2337
A SleepSafe bed in a bedroom

Reasons to return

A young boy wearing glasses and seated in a SleepSafe bed.

In the event a bed is damaged during shipping:

  1. Please record any damage on the receiving slip and immediately call us at (866)-852-2337 before the delivery driver leaves. We may ask you to refuse the entire shipment, depending on the extent of the damage.
  2. We will promptly ship new parts to replace the damaged parts. If the bed is a total loss, we will expedite the shipment of a new bed to replace it.
  3. We are not responsible for damages once you have signed to receive your bed.

In the event we ship a bed that does not match the sales order confirmation:

  1. We will quickly ship the correct bed and arrange to have the incorrect bed shipped back to us at our expense.
  2. Please check the packing slip before unpacking the pallet. Match the packing slip to your sales order. Carefully check for damaged packages.
A young boy wearing glasses and seated in a SleepSafe bed.

In the event a SleepSafe® bed needs a replacement part:

  1. If a part becomes damaged or defective, we will ship you the replacement. If covered by warranty, there will be no charge. If not covered by warranty, a quote will be issued for the cost of shipment.
  2. If we need to request the return of a part, for quality analysis or more, we will send a pre-paid shipping label for its return, along with the replacement part, or we will email the shipping label for you to return the part to us.
  3. We do not issue a “Return Authorization” tag for parts that have failed or have become obsolete. The parts need to be removed from the customer’s premises and disposed of properly.
A young boy wearing glasses standing next to a SleepSafe bed
Back to top