Support
The process can seem daunting at times.
But you’re never alone.
Our mission is twofold: Ensuring that your beautiful superstar sleeps safely through the night. And helping our customers navigate the sometimes confusing, challenging landscape of securing the right bed for your child.
You’ve got us—and a network of more than 3000, Durable Medical Equipment (DME) providers nationwide. These trusted providers will make your bed purchase, help with submitting an insurance claim, accept delivery and install your bed at your home. They are an integral part of the process in acquiring a SleepSafe® Bed.
And while we’ve tried to address most of your concerns throughout the pages of this website, we can’t say this enough: Just call us, we’re here to help!
We distribute our beds through durable medical equipment (DME) providers.
These knowledgeable providers handle all aspects of the bed process from recommendations to purchase to assembly. You’ll grow to trust their expertise. Call us to find a local DME in your area.
Navigating insurance.
In most cases, state-funded Medicaid, Medicaid Waiver Programs, Early & Periodic Screening & Diagnostic Treatment (EPSDT) Benefit and other state funded programs can cover a SleepSafe® Bed when justified as Medically Necessary.
We want to help you explore all of your options. We recommend talking with your providers and continuing to research other sources. You might also want to start with this helpful article:
Getting a Special Needs Bed Through Insurance
Three basic requirements are necessary:
- Prescription from your doctor.
- Guide to Writing a Letter of Medical Necessity (LMN)
- Your Durable Medical Equipment provider will submit these documents, along with the SleepSafe Bed quote, to Medicaid or your private insurance company for pre-authorization.
We proudly stand behind our craftsmanship.
Full one-year SleepSafe® beds warranty
The SleepSafe® Bed is warranted against defects in workmanship or materials for a period of one year from the date of purchase. SleepSafe® Beds, LLC will repair or replace any defective part at no cost to the purchaser if the shipping of the part is within the continental United States.
Limited five-year SleepSafe® beds warranty
During the second through fifth years from the date of purchase, SleepSafe® Beds, LLC will replace any part found to be defective. Purchaser shall pay all service and shipping costs related to the replacement of the defective part.
Terms and conditions for SleepSafe® beds warranty
A SleepSafe® Bed is expressly prescribed for a single user. This warranty will cover the bed for this user only. Warranty coverage beyond this use is handled on a case-by-case basis. This warranty applies to normal use and does not cover any damage caused by excessive wear, abuse, misuse, mishandling or modification of the product.
Our return policy.
We manufacture each bed as it is ordered, making sure that what we ship correctly matches your order. We may accept returns if you’ve mistakenly ordered the wrong bed. Returns will be handled on a case-by-case basis and may incur additional shipping cost and restocking fee.
Prior to ordering a bed, we encourage you to carefully review the order with your DME provider to ensure accuracy. If you mistakenly ordered the wrong bed model, there may also be a conversion kit available.
Your privacy is important.
And we will respect it regarding any information we may collect from you across our Facebook page https://www.facebook.com/SleepSafeBeds/ and website, https://sleepsafebed.com.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Thank you for your interest in SleepSafe® beds.
How can we help?
If would need information about purchasing a SleepSafe® Bed, please call us toll free at 866-852-2337 or fill out the contact form below and let us know how we may further assist you.