SleepSafe® Beds, LLC is registered as a manufacturer, and its products, classified as medical devices, are listed with the Food and Drug Administration (FDA). The FDA does not provide “approval” for this type of medical device as it is exempt under FDA’s Title 21, Chapter I, Subchapter H, Part 880, Subpart F, Section 880.5100 (b).

According to the FDA, “Registration of a device establishment, assignment of a registration number, or listing of a medical device does not in any way denote approval of the establishment or its products by FDA.”

For questions regarding FDA regulations, please contact Bob Baldacci, Director of Quality and Regulatory Affairs at SleepSafe® Beds.

Other manufacturers of safety beds may claim approval, but they have misinterpreted the statute.

The SleepSafe® Extension Bed and the InSIGHT bed offer fully enclosed environments for maximum safety.

The “hard-sided” SleepSafe® Extension Bed adds 16¾″ of safety height to the SleepSafer® Bed. This development allows 53″ between the top of the mattress to the top of rail when using a bunkie board as a fixed foundation. It can be ordered with or without a securely fastened top.

The “soft-sided” InSIGHT offers a 360° See-through screen surround and top. The zippered access is 55” wide by 42” high.

More information about both beds, refer to the FLYERS section under the PRODUCTS tab.

Yes. We make an optional Tubing Channel Cut-Out Cover that can be inserted into the Channel. The cover is fastened from the inside of the bed. For further information, call Customer Support at 866-852-2337.
 

If your child can reach over the safety rail and open the safety rail, it’s possible the rail height is too low. We offer conversion kits that increase the safety rail height for maximum safety. We also offer latch blocks that may be installed near the latch pin to deter your child from opening the safety rail. Call Customer Support to discuss your options at 866-852-2337.

We offer bed models that have head and knee articulation. Articulation is the raising of the head or knee section to a specific height. We offer this option in electric and manual foundations. The HEAD section moves from a flat position up to 70 degrees. The KNEE section moves from a flat position up to 40 degrees.

Once a bed is ordered by your Durable Medical Equipment (DME) provider, it may take up to 4 weeks to ship. However, production and shipping times vary throughout the year.

If you have an Electric Hilo Combo foundation, manufactured after January 2015, and it has stopped working, a remote reset may be the fix.

To reset your bed using the remote control, follow the reset instructions located on our website, under the PRODUCTS tab, down to FLYERS. You will see a flyer “Resetting your SleepSafe Bed”.

For assistance in resetting your SleepSafe® Bed manufactured before January 2015, contact Technical Support at 866.852.2337.

The two main differences are the safety rail height and the transfer height. The safety rail height is the distance from the mattress to the top of the safety rail. The transfer height is the distance from the floor to the point of entry into the bed. These measurements and more can be found on our Bed Specifications page located under the PRODUCTS tab.

Should you lose power, we suggest having a battery backup. An Uninterrupted Power Supply (UPS) can be purchased from your local office supply store such as Staples or Office Depot. We recommend a UPS unit such as APC’s ES 750. This unit will provide power to operate the bed for a limited time. The unit has six battery powered outlets to provide power for additional devices.

A standard, 3 prong grounded 110-volt electric outlet is needed to power electric foundations. We recommend you use a power surge protector to protect your SleepSafe® Bed from a power surge.

SleepSafe® Bed models have a 7.75 inch or 8-inch clearance beneath the bottom side panel to accommodate most standard lifts.

We do offer manual foundations with cranks. SleepSafe® Beds has four foundation choices with easy to operate hand cranks. The manual crank systems are located on the side of the bed, under the safety rail, making it easier and more convenient for room placement and operator use. Foundation choices are listed in Bed Specifications under the PRODUCTS tab.

All standard size SleepSafe® Beds are 77 inches long. However, we offer custom 85” and 60” lengths at an additional charge. Most bed models are offered in twin, full and queen sizes.

Please call your DME that helped you purchase the bed. They should help you with any problem you may have. If your DME is unable to help you, please contact Technical Support at 866-852-2337.

At SleepSafe® Beds, we are committed to ensuring your experience with our products remains exceptional from purchase to ongoing support. Whether you have questions about assembly, maintenance, or troubleshooting, our dedicated support team is here to assist you every step of the way.

The following list will help us help you.
• For Technical Support call 866-852-2337.
• If after business hours, please listen to the entire recorded message and call the cell number for the on-call Tech.
• Have the serial number or the purchase number from when it was purchased.
• If possible, call the Technician while you are with the bed.
• Be prepared to take photos, video, or Facetime.
• Familiarize yourself with our instructional videos and flyers located on our website under the Resources Tab.

Serial numbers can be found on any bed manufactured after 2009.

For beds manufactured in 2021 and later, the serial number can be located on the front of the footboard.

For beds prior to 2021, the serial number can be located on the outside of the headboard, centered at the bottom, on a small clear sticker. It will be a 4- or 5-digit number followed by the date it was manufactured.

Beds prior to 2009 did not have serial numbers but can be traced using the original sales order, purchase order and in some cases the bed user’s name.

All SleepSafe® Beds are standard adult sized beds. Most models are available in twin, full and queen sizes and will accommodate an adult up to 350 pounds.

The mattress supplied with your SleepSafe® Bed supports up to 350 pounds. The foundation can support more; however, weight support is usually limited to mattress specifications.

All surfaces of a SleepSafe® Bed can be cleaned with warm water and mild detergent using a soft cloth. Please avoid any abrasives and solvents.

In addition to our safety beds, we also manufacture, Assured Comfort® Hi-Low Adjustable Beds. Three models are available offering various features depending on the requirements of the individual using the bed. For more information, visit assuredcomfortbed.com.

An articulating bed foundation can only raise or lower the head and knee section either by electric remote control or by two manual cranks. The Hi-Lo Combo bed foundation can raise and lower the head and knee section and control the mattress height, either by remote control or manually with three cranks.

We offer a foundation with only the hi-lo adjustment. This foundation is offered only with a manual crank.

Fixed foundations come with a choice of a bunkie board or a box spring. The mattress lays on the option you choose. The bunkie board is 2” thick and a box spring is 6” thick.

To maximize safety rail protection above the mattress, choose a bunkie board. The mattress surface can be positioned 5 inches lower within the foundation. To raise the mattress surface from the floor, choose a box spring. The mattress will be positioned 5 inches higher allowing for a more flush transfer.

There is no price or comfort difference, only a height difference.

Before moving the SleepSafe® HiLo bed, it needs to be lowered all the way so that the towers are not touching the floor. If the towers are touching the floor and the bed is moved, you could damage the towers.

If ordered, our IV POLE kit can be installed anywhere on the headboard or footboard. It is a 30-inch aluminum pole with 4 ram hooks. For medical tubing, a 2″ x 18″ vertical channel can be requested.

The channel can be requested on the left, center, or right side of the headboard and footboard.

SleepSafe® Beds with Hi-Lo capability can be adjusted for a “flush transfer” position.

All SleepSafe® Beds without the Hi-Lo feature have settings to allow different rail height protection. During installation, one setting allows the mattress to be just above the side panel when the safety rail is down, allowing easier transfers from the bed.

Fixed foundations, using bunkie boards, cannot be set up for a “flush transfer”. This configuration is set up for maximum safety rail protection. The bed user will need to be lifted over the side panel to transfer.

For complete information, see the Bed Specifications, under the PRODUCTS tab.

Extra windows can be added to all beds.