How many degrees do the SleepSafe® Beds head and knee sections move when articulating?

All articulating SleepSafe Bed models, both manual and electric, are designed for the head section and the knee section to smoothly move up and down. The angle of each section can be set at a preferred angle. The HEAD section moves from the flat position (zero) to 70 degrees. The KNEE section moves from a flat position (zero) to 40 degrees. For further information, contact our offices toll-free at 866.852.2337.

How long does it take to ship my SleepSafe® Bed after it has been ordered?

Once ordered from your DME provider, it may take up to 4 weeks to ship a SleepSafe® Bed. Production and shipping times vary throughout the year. Expedited shipment is available. After the bed has been ordered by your DME provider, you are welcome to call us at 866-852-2337 from 9 to 5 EST to check the delivery status of your bed.

What type of wood do you use when building a SleepSafe® Bed?

SleepSafe® Beds use premium veneer core hardwood plywood produced domestically on PureBond® formaldehyde-free veneer core platforms and carefully monitored for a controlled thickness range.

SleepSafe® Bed’s all wood hardwood plywood panels offer clear advantages over solid wood panel applications. These panels offer great stability and durability, reducing the chance of splitting or warping which are inherent with solid wood applications.

The 4 bed posts on a SleepSafe® Bed are composed of solid wood and are designed to match the your finish choice. For example, we use solid oak posts to complement an oak finish.

PLEASE NOTE: When solid color or multi-color beds are ordered, the bed posts will be solid maple and will not match the colors of the bed panels.

How do I reset the remote control SleepSafe® Bed with HiLo Foundation when it is beeping and will not operate.

The remote control for my SleepSafe® Bed with HiLo foundation is beeping and will not operate.

For SleepSafe® Beds manufactured from September 2010 to January 30, 2015:  RESET INSTRUCTIONS

For SleepSafe® Beds manufactured from January 30, 2015 to the present:  RESET INSTRUCTIONS

Can I buy a bed directly from SleepSafe® Beds?

We typically do not sell our beds directly to customers. Most SleepSafe® Beds are sold through a network of more than 3000 Durable Medical Equipment (DME) providers nationwide. These courteous, knowledgeable and trusted providers are set up to assist you with submitting an insurance claim, will make your bed purchase, accept delivery and deliver and install your bed at your home. They are an integral part of the process in acquiring a SleepSafe® Bed. We as the manufacturer are not set up to assist with insurance claims, nor can we bill on your behalf.

If we were able to sell a bed to an individual, we would require payment in full, in advance, before a bed shipped. You would incur an additional $275.00 for drop shipping a bed to a residence. The individual would have to accept responsibility for accepting delivery and installation. And most importantly, there would be no local representation for after sale service if needed. We strongly recommend, even someone who wants to pay cash, to go through a local DME provider.

If you need assistance finding a DME to help you through the process of purchasing a SleepSafe® Bed, please contact us at 866-852-2337.

What is the warranty on a SleepSafe® Bed and the bed’s mattress?

Important Note
Safety rails are intended to hinder or discourage the possibility of roll-out. This product does not take the place of proper client supervision and monitoring. Any modification to the product or its components will void the warranty and render the product incapable of fulfilling its intended purpose.

Full One-Year SleepSafe® Bed Warranty
The SleepSafe® Bed is warranted against defects in workmanship or materials for a period of one year from the date of purchase. Sleep Safe Beds, LLC will repair or replace any defective part at no cost to the purchaser.

Limited Five Year SleepSafe® Bed Warranty
During the second through fifth years from the date of purchase, SleepSafe Beds, LLC will replace any part found to be defective. Purchaser shall pay all service and shipping costs related to the replacement of the defective part.

Terms and Conditions for SleepSafe® Bed Warranty
This warranty applies to normal use and does not cover any damage caused by excessive wear, abuse, misuse, mishandling or modification of the product.

Periodic checks of the tightness of all fasteners are recommended for product stability and safety. Clean with water and mild detergent using a soft cloth. Avoid abrasives and solvents.

SleepSafe® Bed Mattress Warranty Information
All SleepSafe® Bed models are shipped with a CertiPUR-US® memory foam mattress with gel infused technology. This support surface provides optimized pressure redistribution rapid heat dissipation and increases in breathablity compared to standard foam. Memory foam infused with gel polymers is designed for patient comfort as well as clinical superiority. Benefits include: reduced incidence of pressured ulcers by channeling heat away from the body significantly faster than standard foam, virtually eliminating perspiration moisture. The mattresses are water resistant, but are not waterproof.

Full One-Year Warranty for SleepSafe® Bed Mattress
Full one year warranty from date of purchase. SleepSafe® Beds, LLC will replace the mattress due to a defect in the materials and workmanship of the mattress, at no cost to the purchaser.

Limited Five Year Warranty for SleepSafe® Bed Mattress
During the second to fifth year, SleepSafe® Beds, LLC will replace the mattress due to a defect in the materials or workmanship of the mattress, with the shipping costs to be paid by purchaser.

Terms and Conditions for SleepSafe® Bed Mattress Warranty
Any breakdowns or deterioration of the product caused by factors other than a defect in the materials and workmanship of the mattress, such as repeated exposures to bodily fluids by incontinence, are not covered by this warranty.

Is there any maintenance that I should do to my bed?

As with any mechanical piece of equipment that has motors, electronic parts or moving parts, preventive maintenance should be performed regularly. At least once or twice a year, examine the bed and check all screws and fasteners for tightness. Over time through movement and use, a bolt may become loose. If you find a screw or bolt that is a bit loose, you can use a Allen wrench to tighten.

Be sure to ask your dealer at the time of installation to leave the Allen wrenches provide for bed assembly. You can use them at a later date should anything need tightening.

You can clean your bed with water and mild detergent using a soft cloth. Avoid abrasives and solvents.

I am moving. How do I move my SleepSafe® Bed?

It’s best to call your local dealer that helped you purchase the bed. They may be able to help you move your bed. Not all dealers offer this service and may charge a fee. There is also a pamphlet and video about moving your bed available in our website’s RESOURCES, under the CONTACT tab.

The most important thing is to be extremely careful to keep all nuts, bolts and small pieces together. The bed is actually quite easy to take apart and put back together if you take your time and stay organized.

My child’s medical needs have changed. Can I change the foundation?

Yes. Most SleepSafe® Bed foundations can be converted to another choice, depending on the year they were manufactured. Older beds, prior to 2009, may not be able to be converted. We will be happy to assist you. Give us a call toll-free at 866-852-2337 for more information about SleepSafe® Bed conversions.

To convert any SleepSafe Bed foundation, you will need to purchase a Conversion Kit from SleepSafe® Beds. This kit will include a new foundation and side panels. You will use your existing mattress, casters, safety rails, head and foot boards. Insurance may or may not cover the additional cost of the conversion kit. It may be necessary to submit another letter of medical necessity justifying the change. You will need to make the purchase through your local DME provider of SleepSafe Beds.

How can I find a Durable Medical Equipment (DME/HME) provider in my area?

Please call toll free 866-852-2337 and ask for the name and number of a local dealer in your area. We will assist you in finding the best DME provider to work with you.

How do I submit a request for a donation for a fundraising event or non-profit organization?

Only written requests will be considered, please. Each request must include the name of the non-profit organization, contact person information, reason for request, what contribution will be used for and who will benefit. You may submit all requests for contributions or donations in writing to:

By US Postal Service: SleepSafe Beds, LLC, 3629 Reed Creek Drive, Bassett, VA 24055

By Fax: 276-627-0234

By email: sleepsafebed@sleepsafebed.com

Where are SleepSafe® Beds manufactured?

SleepSafe® Beds are manufactured in our facility in Bassett, Virginia USA located in the foothills of the Blue Ridge Mountains. The Bassett area in Virginia is renowned for furniture manufacturing.

Do you recycle?

Yes. SleepSafe® Beds has several recycling programs in place and is always striving to find more ways to recycle, reuse and reduce waste.

How do I submit a testimonial, suggestion, or concern?

We welcome any testimony, suggestion, or concern in writing:

By US Postal Service: SleepSafe Beds, LLC, 3629 Reed Creek Drive, Bassett, VA 24055

By Fax: 276-627-0234

By email: sleepsafebed@sleepsafebed.com

How can I get a brochure about SleepSafe® Beds?

Please  call 866-852-2337 or email sleepsafebed@sleepsafebed.com, give us your mailing address and we send you the information.

Or, you may also get up-to-date information at our website. Here is the link to the SleepSafe Brochure you can print and review.

Do you ship outside the US?

Yes. We ship to Canada.

For more specific information, please call 866.852.2337, or contact us by email sleepsafebed@sleepsafebed.com.

Is the remote control for SleepSafe® Bed operation wired or wireless?

Current SleepSafe® Bed Hi-Lo and Articulated foundations use wired remote control. Older models used a wireless remote control.

Important  Note: Because older Articulated foundations have a wireless remote control that is operated through radio frequencies, you cannot have more than TWO articulated beds within a 500 foot area. We can program the remotes so they will not interfere with each other, but we can only program 2 beds. If more than two beds are needed in one location, you MUST be sure that they are far enough away from each other, otherwise, when you operate one remote control, it may adjust the other bed in a different room.