FAQ

Beds

What is the difference between a SleepSafe®, SleepSafe® II and SleepSafer® Bed models?

The main difference is the height of the safety rail protection above the mattress. Each of the SleepSafe® Bed models increases its overall bed height about 10-12 inches. Even though the safety rail itself does not change in size, the overall height of safety rail protection changes with each bed model. For complete SleepSafe® Bed measurements please visit our specification page.

Another difference is the transfer height — the distance from the floor to the top edge of the bed’s wooden side panel below the safety rail.

• SleepSafe® – BASIC BED has a Transfer Height of 22¼” with the safety rail on the bed and 20¼” with the safety rail removed.

• SleepSafe® – LOW BED has a Transfer Height of 22¼” with the safety rail on the bed and 20¼” with the safety rail removed.

• SleepSafe® II – MEDIUM BED has a Transfer Height of 32″ with the safety rail on the bed and 30½” with the safety rail removed.

• SleepSafer® – TALL BED has a Transfer Height of 26″ with the safety rail on the bed and 24½” with the safety rail removed.

Do SleepSafe® Beds offer a “flush transfer”?

All SleepSafe® Bed models without the Hi-Lo feature have multiple settings to choose when installing the bed. These settings allow different rail height protection for the beds. One of these settings allows the mattress to be just above the side panel when the safety rail is down, allowing easier transfers from the bed.

However there is one exception. Beds with a fixed foundation, using bunkie boards, cannot be setup for a “flush transfer”, as this configuration is set up for maximum safety rail protection. The bed user will need to be lifted over the side panel to transfer.

SleepSafe® Beds with Hi-Lo capability allow the height of the mattress to be adjusted, including a “flush transfer” position.

Is a battery backup system available for beds that use electricity, in case of a power failure?

Yes. Battery backup systems (UPS) are available from retailers such as Staples or Office Depot.

We recommend that you purchase a UPS battery back up unit such as APC’s ES 750. This unit will give enough power to operate the bed for a limited time. This unit has 6 battery powered outlets to provide power for other devices as well.

What kind of electric outlet is necessary for SleepSafe® Beds that use electricity?

A standard, grounded (3 prong) 110 volt electric outlet is all that is needed for our electrically powered foundations. No special or additional electricity or accommodations are necessary.  We recommend that you use an equipment power surge protector, like you would for your computer or other expensive electronic components, to protect your SleepSafe® Bed from a power surge.

Will a standard lift fit under a SleepSafe Bed® Bed?

Yes. Our most recent SleepSafe® Bed models have the following clearance beneath the bed’s side panel and the floor to accommodate most standard lifts.

There is a 8 inch clearance under the SleepSafe® Bed – (Low Bed) to accommodate most standard lifts.

There is a 8 inch clearance under the SleepSafe® II Bed – (Medium Bed) to accommodate most standard lifts.

There is a 7.75 inch clearance under the SleepSafer® Bed – (Tall Bed) to accommodate most standard lifts.

Various clearance heights have been in effect over the years, if your bed is over 3 years old, please call us toll free: 866-852-2337 to check your models clearance height.

Are SleepSafe® Beds available with manual cranks?

Yes. SleepSafe® Beds has four choices with easy to operate hand cranks. The manual crank systems are located on the side of the bed, under the safety rail, making it easier and more convenient for room placement and operator use.

1) Manual Hi-Lo
This will raise and lower the mattress height and raise and lower
the head and knee section of the bed by using the three cranks.
2) Manual Articulated.
This will raise and lower the head and/or knee section of the bed by
using two cranks located in the front panel of the bed.
3) Manual Flat
This will raise and lower the mattress height by using one crank
located in the center of the front panel of the bed.
4) Manual Electric
This will raise and lower the head and/or knee section of the bed
electrically with remote. Will raise and lower mattress with a crank manually.

Can I get a SleepSafe® Bed in other lengths or widths?

All standard size SleepSafe® Beds are 77 inches long. However, we can manufacture a custom length, up to 84″ for an additional charge. Custom widths, particularly narrower that the standard twin size frame, are also available.

Please contact us toll-free at  866-852-2337 for further details about custom bed lengths and widths.

How do I get replacement parts or what should I do if I have a repair problem?

Please call your local dealer that helped you purchase the bed. They should be able to help with any problem you may have. If for whatever reason your original dealer cannot help you, please contact us directly so we may assist you at 866-852-2337.

When you call, please try to have your original Sales Order number. If you cannot find that number, you can use the bed’s serial number. This number can be found on the outside of the headboard, centered at the bottom on a small clear sticker. It will be a 4 or 5 digit number.

Serial numbers can be found on any bed manufactured after 2009. Beds before that time did not have serial numbers and can be traced using the original Sales Order Confirmation that your dealer will have.

How do I find the serial number for my SleepSafe® Bed?

The serial number can be found on the outside of the headboard, centered at the bottom on a small clear sticker. Will be a 4 or 5 digit number. Serial numbers can be found on any bed manufactured after 2009. Beds before 2009 did not have serial numbers but can be traced using the original Sales Order Confirmation that your dealer should have.

Prior to 2009 only beds with electric foundations had serial numbers for the electric frame.

  • The serial number can be found on an older Articulated (Plus) foundation under the head section of the metal electric frame. It starts with the letter W.
  • The serial number can be found on an older Hi-Lo foundation on a metal plate stamped on the metal frame around the knee section.

My child has outgrown the height of the safety rails. Can I convert it to a model offering more safety rail height?

Yes. Most SleepSafe® – Low Beds or SleepSafe® II – Medium Beds can be converted to a higher bed. A SleepSafer® Bed – Tall Bed can be retrofitted with a SleepSafer® Extension Kit to offer an additional 16¼ inches of safety height protection. Conversion depends on the year your bed was manufactured. Beds manufactured prior to 2009 may not be converted. If you have any questions, give a call toll-free at 866-852-2337.

To convert any bed to a higher model, while keeping the same foundation you will need to purchase a Conversion Kit from SleepSafe® Beds. This kit will include a new headboard, footboard and side panels. You will use your existing mattress, foundation, casters and safety rails.

Insurance may or may not cover the additional cost of the conversion kit. It may be necessary to submit another letter of medical necessity justifying the change. You will need to make the purchase through your local DME provider of SleepSafe® Beds.

My child has outgrown his twin size SleepSafe® Bed, can I convert it to a full size bed?

Yes. Most SleepSafe® Beds can be converted from a twin sized bed to a full sized bed.  Conversion depends on the year your bed was manufactured. Beds manufactured prior to 2009 may not be converted. If you have any questions, give a call toll-free at 866-852-2337.

To convert any bed from twin size to full size you will need to purchase a Conversion Kit from SleepSafe® Beds. This kit will include a new headboard and footboard, mattress and foundation. You will use your existing side panels, casters and safety rails.

Once you conversion completed, please have your DME provider take the twin foundation with them for recycling.

Insurance may or may not cover the additional cost of the conversion kit. It may be necessary to submit another letter of medical necessity justifying the change. You will need to make the purchase through your local provider.

Can I put different casters on a SleepSafe® HiLo Bed that has towers?

The casters that are supplied with the SleepSafe® HiLo bed should not be replaced with different casters as they would interfere with the HiLo operation on SleepSafe®  Bed models that use towers.

Are SleepSafe® Beds for children only?

No. All SleepSafe® Beds are standard adult sized beds and accommodate an adult up to 350 pounds.

What is the weight capacity of a SleepSafe® Bed?

The mattress supplied with your SleepSafe® Bed supports up to 350 pounds. The foundation can support more, however, weight support is usually limited to mattress specifications.

How do I clean my SleepSafe® Bed?

All surfaces of a SleepSafe® Bed can be cleaned with water and mild detergent using a soft cloth. Please avoid any abrasives and solvents.

Do you manufacture any other types of beds?

Yes. We manufacture a custom adjustable bed line called Assured Comfort® Beds. Three models are available offering various features depending on the need of the individual using the bed.

For more information call us at 866.852.2337 or please visit us at AssuredComfortBed.com.

What is the difference between an Articulated and Hi-Lo foundation?

The Articulated foundation, referred to as a PLUS model, allows the user to only raise or lower the head and knee section of the bed, electrically by a wired remote control or manually with a crank on our manual SleepSafe® Bed models. Note: Past bed models may have used a wireless remote to control articulation.

The Hi-Lo foundation on our fully electric model allows the user to raise and lower the head and knee section of the bed and control the overall height of the mattress from the floor, electrically by a wired remote control. The same features can be  controlled manually with a crank with our Manual Hi-Lo model.

Can I get a Hi-Lo foundation to adjust the mattress height without the head and knee adjustability?

Yes, but only with one of our manual foundation configurations. The electric Hi-Lo function is not available without the head and knee articulation.

What is the difference between a box spring and a bunkie board in a fixed foundtion?

Each SleepSafe® Bed needs some type of foundation for the mattress to rest upon. With the Articulated and Hi Lo foundations, the mattress rests directly on the electric frame. With the Fixed foundation, you have a choice between a box spring or bunkie board for your mattress to lie upon. The only difference is that a bunkie board is 2 inches high and a box spring is 8 inches high.

When the goal is to maximize safety rail height above the mattress you will choose a bunkie board so that the mattress surface can be positioned 6 inches lower within the bed’s foundation. When the goal is to raise the mattress surface as far from the floor as possible, then you should choose a box spring so that the mattress will be positioned 6 inches higher. There is no price or comfort difference, only a height difference.

 

 

How should I move a SleepSafe® HiLo bed that has towers that touch the floor ?

Before moving the SleepSafe® HiLo bed, it needs to be lowered all the way so that the towers are not touching the floor. If the towers are touching the floor and the bed is moved, you could damage the towers.

Can SleepSafe® Beds accommodate an IV pole and medical tubing?

If ordered, an IV POLE can be installed anywhere on the footboard or headboard. It is a 30 inch aluminum pole with 4 ram hooks.

If ordered,  a 2″ by 18″ vertical hole can be installed in the headboard to access MEDICAL TUBING.

Can I add extra windows to the head and/or foot of ANY SleepSafe bed?

Extra windows can be added to all beds except the SleepSafe® – Low Bed with padding installed.

Safety Rails

Is there a fully enclosed SleepSafe® bed available (a.k.a. canopy bed)?

Yes.

SleepSafer® Bed Extension Offers an Enclosed Top for Additional Safety.

SleepSafe® Beds now offers a top that securely fastens to the SleepSafer® Extension.  For more information, please call us toll-free at 866-852-2337.

The SleepSafer® Extension Kit  maximizes the safety height an additional 16 ¾″ when fitted on top of a SleepSafer® Bed. This latest development allows a maximum of 53″ between the top of the safety rail to the top of mattress using a bunkie board as a fixed foundation.

The SleepSafer® Bed Extension Kit may be ordered initially with a SleepSafer® Bed or ordered separately as a retrofit into an existing SleepSafer® Bed.

• Available for only SleepSafer® Bed models including all foundations.
• Front and back opening covered by see-through tear resistant fabric to increase ventilation.

How much does a SleepSafe® Bed safety rail weigh?

Each SleepSafe® Bed safety rail weighs about 18 to 20 pounds depending on its finish.

 

How do the SleepSafe® Bed’s safety rails work? Can they be removed?

On the SleepSafe® – Low Bed and SleepSafe® II – Medium bed, the safety rails really never actually have to be removed. When they are lowered and hanging in place, they probably won’t be in the way. Only the SleepSafer® bed – Tall Bed will need the top rail removed when full access to the mattress is needed.

When full access is needed in the SleepSafer® – Tall Bed, lower the bottom safety rail first and leave it hanging in place. Then lower the top rail, and while it is hanging in its lowered position, remove it by lifting its hardware and simply set aside.

Note: When replacing the rail for the SleepSafer® – Tall Bed, be sure to put it back the same way you took it off. Set it back in place in its lowered position first and then flip it up to lock in place.

Do all SleepSafe® Beds include windows in the safety rails?

Yes. All beds include 2 safety rails with 3 windows in each. On the SleepSafe® — Low Bed and SleepSafe® II — Medium beds, the two safety rails are divided. One safety rail is installed on each side, allowing access to the mattress surface from each side.

In order to maximize safety rail protection with the SleepSafer® — High bed, we tier the two safety rails one on top the other on one side, allowing access from only one side. The back is constructed of a solid wood panel. This normally does not cause any problems as the bed is so tall that most people put the bed against a wall and don’t need access from both sides.

When a SleepSafer® — High bed is needed and access from both sides is important, a Dual View option can be added. The bed will be manufactured with 4 safety rails, two tiered on each side.

Padding

What type of padding do you use inside a SleepSafe® Bed?

The padding used for SleepSafe® Beds has the following specifications and features:

Cover Material:
• 70 Denier Nylon Fabric with a Specialized Fluid Resistant Healthcare Coating
• Padding may cover windows entirely or be formed around the windows or meshed screens.
• Colors available: Cream, Gray, Taupe and Light Blue

Padding Features:
• Bacteria / Fungal resistant
• Fluid Proof
• Non-allergenic
• Easy to keep clean
• Malodor Protection
• Flame Retardant
• Stain / Tear Resistant
• Non-allergenic
• Anti-Static

If I order padding, will it cover the safety rail windows?

Yes. When padding is ordered, it is factory installed to cover all four sides of the interior, including the safety rails with the windows. If you order a  bed with padding, we do not recommend using the bed if any of the pads have been removed. Removing the pads will leave a gap between the mattress and the bed side.

Please note that we manufacture two different sized foundations for a bed with padding and a bed without padding.

The first size is for a bed with padding installed. It allows just enough space for the padding to be installed and extend below the mattress surface.

The second size is for a bed without padding installed. It will be sized a bit wider so that it makes full contact with all four sides of the interior of the bed.

In either case, we are making sure the mattress fits tightly within the foundation to address the risk of entrapment or burrowing.

If I order extra windows in the headboard and footboard AND padding, will it cover those windows?

No. We can add an extra window to the headboard and/or footboard and factory install the padding just below the windows.

Can I order pads after I have already received my bed?

Yes. but at a higher cost than if they were purchased at the time of the bed purchase. To retrofit padding, you will need to purchase a new mattress, to allow room for the padding, in addition to the padding.

Older models may need to have the foundation replaced as well. If you have any questions, call us toll-free at 866.852.2337.

How does the padding attach to a SleepSafe® Bed?

Industrial strength Velcro is used to secure the padding to a SleepSafe® Bed.

The safety rail pads are extended up and over the rails and attached on the outside. The headboard and foot boards pads extend just to the top of each and attach on the inside of the bed. The pads go right to the edge of the leg in the head and foot board, so there’s not really enough space to get small fingers around them.

Mattresses

Can I buy just a mattress?

Yes, as a replacement for a SleepSafe®Bed mattress. We do not recommend this for use for other bed types. Our mattresses are designed and custom sized to fit inside a SleepSafe® Bed and may not be appropriate for other beds. Safety is our number one priority and our mattress fits snug within the wooden bed sides so that there is no room to burrow or become entrapped.

If your SleepSafe® Bed was manufactured prior to 2009, and you are looking to replace your mattress, the size may be different, please call to confirm the size of the mattress for your bed 866-852-2337.

 

Do I need special sized sheets for a SleepSafe® Bed?

No. Standard Twin, Full and Queen sized sheets readily available at any department store will fit the appropriate SleepSafe® Bed.

What is the difference between a box spring and a bunkie board in a fixed foundtion?

Each SleepSafe® Bed needs some type of foundation for the mattress to rest upon. With the Articulated and Hi Lo foundations, the mattress rests directly on the electric frame. With the Fixed foundation, you have a choice between a box spring or bunkie board for your mattress to lie upon. The only difference is that a bunkie board is 2 inches high and a box spring is 8 inches high.

When the goal is to maximize safety rail height above the mattress you will choose a bunkie board so that the mattress surface can be positioned 6 inches lower within the bed’s foundation. When the goal is to raise the mattress surface as far from the floor as possible, then you should choose a box spring so that the mattress will be positioned 6 inches higher. There is no price or comfort difference, only a height difference.

 

 

Is the mattress used on a SleepSafe® Bed waterproof?

No, our mattresses are not waterproof, they are water resistant. Please keep in mind, as with any nylon based material, it is not designed to withstand repeated, long standing fluid. Over time, if fluid is allowed to pool up on the mattress surface it could potentially, eventually soak through.

SleepSafe® Beds use CertiPUR-US ® compliant foam products for our mattresses featuring gel technology. This support surface provides optimized pressure redistribution, rapid heat dissipation, and increases in breathability compared to standard foam.

If the mattress surface is subject to excessive fluid, it is highly recommended that you use some type of protective cover over the mattress such as a full zip-on plastic cover.

Insurance

Does health insurance pay for SleepSafe® Beds?

In most cases, when the bed is either prescribed by a physician or justified as Medically Necessary, health insurance can cover the bed as Durable Medical Equipment.

Your local Durable Medical Equipment (DME) provider can assist you in gathering the necessary paperwork to submit your health insurance claim. Please call us toll-free at 866-852-2337 if you need help in finding a local dealer near you.

Does Medicaid pay for SleepSafe® Beds?

In most cases State funded Medicaid, Medicaid  Waiver Programs, Early & Periodic Screening & Diagnostic Treatment (EPSDT) Benefit and other state funded programs can cover a SleepSafe® Bed when justified as Medically Necessary.

Each State governs their own Medicaid  program within Federal Guidelines so the requirements will differ from state to state. If your Medicaid  claim has been denied, you may want to consider an appeal or to seek the advice of a legal advocate in your area. You can find out more information in another section of our website: Insurance.

Will my bed require prior authorization from my insurance company?

It all depends on your health insurance.

Most of the time your insurance company will require prior authorization. What this means is that your dealer will need to submit a claim, a prescription from your doctor and a Letter of Medical Necessity to justify the purchase. After submitting the claim, they must wait for the insurance company to approve the purchase, BEFORE they will move forward and order the bed from us.

On our website, under ‘Letters of Medical Necessity’ you will find useful information including several example letters of medical necessity, guidelines to write your own and a link to help you with the appeals process when needed.

LMNbuilder.com can help your therapist or clinician write a letter for you. This web tool is invaluable when it comes to justifying a SleepSafe® bed and producing a high quality, very detailed Letter of Medical Necessity.

What documents are needed to submit with my insurance claim?

It all depends on your insurance company but most of the time your insurance company will require a prescription from your physician and many times a Letter of Medical Necessity to justify the purchase.

On our website, under ‘Letters of Medical Necessity’ you will find useful information including several example letters of medical necessity, guidelines to write your own and a link to help you with the appeals process when needed.

LMNbuilder.com can help your therapist or clinician write a letter for you. This web tool is invaluable when it comes to justifying a SleepSafe® bed and producing a high quality, very detailed Letter of Medical Necessity.

Where can I find help to write a Letter of Medical Necessity?

On our website, under ‘Letters of Medical Necessity’ you will find useful information including several example letters of medical necessity, guidelines to write your own and a link to help you with the appeals process when needed.

LMNbuilder.com can help your therapist or clinician write a letter for you. This web tool is invaluable when it comes to justifying a SleepSafe® bed and producing a high quality, very detailed Letter of Medical Necessity.

My insurance claim for a SleepSafe® Bed has been denied, what do I do now?

Being denied for an insurance claim initially is relatively common. You can find out more information by visiting the insurance section of our website. We have found that perseverance helps. Below are some additional notes you may find helpful.

  1. Exercise your right to the appeals process. Be sure to document everything in detail. Stay within the published timeline for submission dates, deadlines, etc.
  2. Inquire about your eligibility for Medicaid or a Medicaid Waiver Program. If your child is still a minor, you may want to inquire with Medicaid about the Early & Periodic Screening & Diagnostic Treatment (EPSDT) which may cover the cost of a bed when straight Medicaid will not.
  3. Look to additional funding sources in your community such as non-profit organizations.
  4. Enter for a chance to win a free SleepSafe® Bed on our website where we give one bed away every calendar quarter.

General

How do I reset the remote control SleepSafe® Bed with HiLo Foundation when it is beeping and will not operate.

The remote control for my SleepSafe® Bed with HiLo foundation is beeping and will not operate.

For SleepSafe® Beds manufactured from September 2010 to January 30, 2015:  RESET INSTRUCTIONS

For SleepSafe® Beds manufactured from January 30, 2015 to the present:  RESET INSTRUCTIONS

Is there any maintenance that I should do to my bed?

As with any mechanical piece of equipment that has motors, electronic parts or moving parts, simple maintenance should be performed periodically. Basically, at least once or twice a year, you should go around the bed and check all screws and fasteners for tightness. Over time through movement and use, a bolt may become loose. If you find a screw or bolt that is a bit loose, you can use a Allen wrench to tighten.

Be sure to ask your dealer at the time of installation to leave the Allen wrenches that SleepSafe® Beds provides to you. You can use them at a later date should anything need tightening.

You can clean your bed with water and mild detergent using a soft cloth. Avoid abrasives and solvents.

What is the warranty on a SleepSafe® Bed and the bed’s mattress?

Important Note
Safety rails are intended to hinder or discourage the possibility of roll-out. This product does not take the place of proper client supervision and monitoring. Any modification to the product or its components will void the warranty and render the product incapable of fulfilling its intended purpose.

Full One-Year SleepSafe® Bed Warranty
The SleepSafe® Bed is warranted against defects in workmanship or materials for a period of one year from the date of purchase. Sleep Safe Beds, LLC will repair or replace any defective part at no cost to the purchaser.

Limited Five Year SleepSafe® Bed Warranty
During the second through fifth years from the date of purchase, SleepSafe Beds, LLC will replace any part found to be defective. Purchaser shall pay all service and shipping costs related to the replacement of the defective part.

Terms and Conditions for SleepSafe® Bed Warranty
This warranty applies to normal use and does not cover any damage caused by excessive wear, abuse, misuse, mishandling or modification of the product.

Maintenance
Periodic checks of the tightness of all fasteners are recommended for product stability and safety. Clean with water and mild detergent using a soft cloth. Avoid abrasives and solvents.

SleepSafe® Bed Mattress Warranty Information
All SleepSafe® Bed models are shipped with a CertiPUR-US® memory foam mattress with gel infused technology. This support surface provides optimized pressure redistribution rapid heat dissipation and increases in breathablity compared to standard foam. Memory foam infused with gel polymers is designed for patient comfort as well as clinical superiority. Benefits include: reduced incidence of pressured ulcers by channeling heat away from the body significantly faster than standard foam, virtually eliminating perspiration moisture. The mattresses are water resistant, but are not waterproof.

Full One-Year Warranty for SleepSafe® Bed Mattress
Full one year warranty from date of purchase. SleepSafe® Beds, LLC will replace the mattress due to a defect in the materials and workmanship of the mattress, at no cost to the purchaser.

Limited Five Year Warranty for SleepSafe® Bed Mattress
During the second to fifth year, SleepSafe® Beds, LLC will replace the mattress due to a defect in the materials or workmanship of the mattress, with the shipping costs to be paid by purchaser.

Terms and Conditions for SleepSafe® Bed Mattress Warranty
Any breakdowns or deterioration of the product caused by factors other than a defect in the materials and workmanship of the mattress, such as repeated exposures to bodily fluids by incontinence, are not covered by this warranty.

How long does it take to ship my SleepSafe® Bed after it has been ordered?

It typically takes  from 1 to 2 weeks to ship a SleepSafe® Bed. Expedited shipment is available.

How can I find a Durable Medical Equipment (DME/HME) provider in my area?

Please call toll free 866-852-2337 and ask for the name and number of a local dealer in your area. We will assist you in finding the best DME provider to work with you.

How do I submit a testimonial, suggestion, or concern?

We welcome any testimony, suggestion, or concern in writing:

By US Postal Service: SleepSafe Beds, LLC, 3629 Reed Creek Drive, Bassett, VA 24055

By Fax: 276-627-0234

By email: sleepsafebed@sleepsafebed.com

I am moving. How do I move my SleepSafe® Bed?

It’s best to call your local dealer that helped you purchase the bed. They may be able to help you move your bed. Not all dealers offer this service and they may charge a fee when they do assist.

The most important thing is to be extremely careful to keep all nuts, bolts and small pieces together. The bed is actually quite easy to take apart and put back together if you take your time and stay organized.

Where are SleepSafe® Beds manufactured?

SleepSafe® Beds are manufactured in our facility in Bassett, Virginia USA located in the foothills of the Blue Ridge Mountains. The Bassett area in Virginia is renowned for furniture manufacturing.

Do you recycle?

Yes. SleepSafe® Beds has several recycling programs in place and is always striving to find more ways to recycle, reuse and reduce waste.

How do I submit a request for a donation for a fundraising event or non-profit organization?

Only written requests will be considered, please. Each request must include the name of the non-profit organization, contact person information, reason for request, what contribution will be used for and who will benefit. You may submit all requests for contributions or donations in writing to:

By US Postal Service: SleepSafe Beds, LLC, 3629 Reed Creek Drive, Bassett, VA 24055

By Fax: 276-627-0234

By email: sleepsafebed@sleepsafebed.com

How can I get a brochure about SleepSafe® Beds?

Please simply call 866-852-2337 or email sleepsafebed@sleepsafebed.com, give us your mailing address and we will be more than happy to send one right out.

Or, you can get the latest information online at this website. Here is the link to the SleepSafe Brochure you can print and review.

Do you ship outside the US?

Yes. We ship to Canada.

We can ship to other countries. For more specific information, please call 866.852.2337, or contact us by email sleepsafebed@sleepsafebed.com.

 

Is the remote control for SleepSafe® Bed operation wired or wireless?

Current SleepSafe® Bed Hi-Lo and Articulated foundations use wired remote control. Older models used a wireless remote control.

Important  Note: Because older Articulated foundations have a wireless remote control that is operated through radio frequencies, you cannot have more than TWO articulated beds within a 500 foot area. We can program the remotes so they will not interfere with each other, but we can only program 2 beds. If more than two beds are needed in one location, you MUST be sure that they are far enough away from each other, otherwise, when you operate one remote control, it may adjust the other bed in a different room.

My child’s medical needs have changed. Can I change the foundation?

Yes. Most SleepSafe® Bed foundations can be converted to another choice, depending on the year they were manufactured. Older beds, prior to 2009, may not be able to be converted. We will be happy to assist you. Give us a call toll-free at 866-852-2337 for more information about SleepSafe® Bed conversions.

To convert any SleepSafe Bed foundation, you will need to purchase a Conversion Kit from SleepSafe® Beds. This kit will include a new foundation and side panels. You will use your existing mattress, casters, safety rails, head and foot boards. Insurance may or may not cover the additional cost of the conversion kit. It may be necessary to submit another letter of medical necessity justifying the change. You will need to make the purchase through your local DME provider of SleepSafe Beds.

Can I buy a bed directly from SleepSafe® Beds?

We typically do not sell our beds directly to customers. Most SleepSafe® Beds are sold through a network of more than 3000 Durable Medical Equipment (DME) providers nationwide. These courteous, knowledgeable and trusted providers are set up to assist you with submitting an insurance claim, will make your bed purchase, accept delivery and deliver and install your bed at your home. They are an integral part of the process in acquiring a SleepSafe® Bed. We as the manufacturer are not set up to assist with insurance claims, nor can we bill on your behalf.

If we were able to sell a bed to an individual, we would require payment in full, in advance, before a bed shipped. You would incur an additional $275.00 for drop shipping a bed to a residence. The individual would have to accept responsibility for accepting delivery and installation. And most importantly, there would be no local representation for after sale service if needed. We strongly recommend, even someone who wants to pay cash, to go through a local DME provider.

If you need assistance finding a DME to help you through the process of purchasing a SleepSafe® Bed, please contact us at 866-852-2337.

What type of woods do you use when building a SleepSafe® Bed?

SleepSafe® Beds use premium veneer core hardwood plywood produced domestically on PureBond® formaldehyde-free veneer core platforms and carefully monitored for a controlled thickness range.

SleepSafe® Bed’s all wood hardwood plywood panels offer clear advantages over solid wood panel applications. These panels offer great stability and durability, reducing the chance of splitting or warping which are inherent with solid wood applications.

The 4 bed posts on a SleepSafe® Bed are composed of solid wood and are designed to match the your finish choice. For example, we use solid oak posts to complement an oak finish.

PLEASE NOTE: Please keep in mind that when solid color or multi-color beds are ordered, the bed posts will be solid maple and will not match the colors of the bed panels. For example, if a White finish is ordered, the bed posts will not be white, they will be solid maple.